Product availability
We will make every effort to have stock available to meet our orders. If however a product is not available, then we will let you know / replace the item / refund you the purchase amount. Te Matuku Grove may change the range of products available at any time.
Payment
All prices are in New Zealand Dollars and include GST. The prices specified are subject to change at any time without notification.
We currently accept credit (and debit) card payments via Stripe, our payment gateway. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with Stripe. Plus, your financial information is never shared. We never see or store your credit card details when you place an order with us. Our checkout process is secured by HTTPS / TSL encryption. TLS (Transport Layer).
We also accept direct bank deposit/transfer. Just select this option at the checkout stage. Please note that if the customer adds their funds to the wrong bank account and the correct number was provided by Te Matuku Grove, then Te Matuku Grove won’t be responsible for correcting the payment mistake. Goods won’t be dispatched until such time as the funds have been received by Te Matuku Grove.
Refund policy
We expect that you will be completely satisfied with any goods you receive from Te Matuku Grove. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please Note: If you send us the wrong address information and your package is lost we will endeavour to sort it out but ultimately we cannot replace or refund under these circumstances.
Shipping policy
Delivery
- We offer Free Delivery on Waiheke Island.
- We will send orders by New Zealand post with tracking anywhere in New Zealand. We calculate shipping costs on a per order basis, using your postcode and the weight and size of your chosen items.
- A tracking number will be supplied to you when your order is shipped via email.
Despatch
We will despatch orders within 2 days of payment unless there are extraordinary circumstances causing delays and of course we will advise you of a new ETA.
Please allow
- 5 working days for delivery of your order in New Zealand
Contact us if you have concerns about any delay of your order.
Your privacy
Te Matuku Grove takes your privacy seriously. We will not sell, trade or transfer any of your personal information to a third party without your permission.
Cancellations
Orders can be cancelled if the goods have not been dispatched at the time the cancellation request is made. Please use our contact form if you wish to cancel your order, quoting your name, email address and order number. If the order has already been shipped, a cancellation may not be possible.
Damaged Goods
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately [within 10 days] and we will work to rectify any such issues promptly.
Communications
By purchasing from this website, you consent to receive the electronic communications (email) from Te Matuku Grove. These communications will include: account status updates; order status updates and shipping status. Please note that we will not send you any promotional and marketing materials, or other information relating to the service unless you are a registered Retailer on account.
Disclaimer
Please note that Te Matuku Grove not liable if the shipping address is incorrect at the time of checkout.
If shipping overseas from New Zealand, please note that you may be subject to import duties and taxes, which are levied once a shipment reaches your country. In addition, your order may be subject to customs and clearance charges, which Te Matuku Grove will not be responsible for. These charges may vary and are outside of Te Matuku Grove’s control.
Te Matuku Grove also abides by the New Zealand Consumer Guarantees Act 1993.
Te Matuku Grove may contain links to other websites. There is no guarantee that this content is accurate or an endorsement.
The information on this website is provided “as is” and for general information only. Te Matuku Grove has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Te Matuku Grove does not guarantee that the website will always operate or be error free.
Accordingly, to the maximum extent permitted by law, Te Matuku Grove does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.
